Truffle Nation Slack Workspace Guide
Everything you need to know about how we communicate, collaborate, and stay connected as a team — from your first day to daily operations.
Slack is our central communication hub at Truffle Nation. Instead of scattered WhatsApp groups, emails, and verbal messages, everything flows through organized channels where the right people see the right information at the right time.
Our workspace is connected to three core business systems that automatically send updates to Slack:
ERP (erp.bakebetterapps.com) — Finance, HR, payroll, student fees, appraisals
IMS (inv.bakebetterapps.com) — Kitchen inventory, procurement, stock levels, supplier orders
This means you'll automatically see relevant updates — like a new student enrolling, inventory running low, or payroll being processed — without anyone having to manually share the information.
🔔 Alert Channels (Automated — Bot Messages Only)
These channels receive automatic notifications from our business systems. You don't post here — just read and stay informed.
| Channel | System | What You'll See |
|---|---|---|
| #alerts-crm | CRM | New leads, stage changes (demo scheduled, enrolled, dropped), lead transfers between reps |
| #alerts-erp | ERP | Payroll completed, appraisal links generated, fee payments received, new enrollments, invoices created |
| #alerts-inventory | IMS | Low stock warnings, expiring ingredients, new purchase orders, goods received |
| #alerts-website | Website | Quiz funnel submissions, contact form entries from trufflenation.com and trufflenationonline.com |
🏢 Department Channels
Each department has its own channel for internal team discussions. You'll be added to your department's channel automatically.
| Channel | For | Typical Posts |
|---|---|---|
| #dept-academics | Academics | Batch schedules, curriculum updates, module head assignments, demo session coordination |
| #dept-kitchen | Kitchen | Daily prep lists, ingredient requests, equipment issues, recipe testing notes |
| #dept-admin | Admin | Office operations, vendor coordination, facility maintenance, supply orders |
| #dept-hr | HR | Leave requests, appraisal reminders, payroll queries, compliance deadlines |
| #dept-finance | Finance | Invoice approvals, GST filing deadlines, bank reconciliation, fee collection updates |
🤝 Cross-Functional Channels
These channels bring multiple departments together around shared responsibilities.
| Channel | Purpose | Who Joins |
|---|---|---|
| #students | Student queries, batch progress, feedback discussions | Academics + Admin + Sales |
| #admissions | New lead discussions, demo scheduling, enrollment conversions | Sales + Academics + Management |
| #online-program | 6-week online course: batches, Zoom logistics, student support | Online team + Academics |
| #marketing | Campaign planning, content calendar, ad performance, SEO updates | Marketing + Videographers + Management |
| #inventory | Stock discussions, reorder decisions, supplier coordination | Kitchen + Admin + Management |
🎉 Community Channels
| Channel | Purpose |
|---|---|
| #general | Company-wide announcements from management. Important updates only. |
| #watercooler | Casual chat, birthdays, celebrations, non-work conversations. |
| #wins | Celebrate student success stories, enrollment milestones, team achievements. |
🔒 Private Channels
| Channel | Purpose | Members |
|---|---|---|
| #leadership | Strategy, financials, hiring decisions, P&L review | Kirty + Department Heads + Karan |
Find your role below. Join every channel listed for your role. You can always mute channels you don't need notifications from.
👨🍳 Chefs / Pastry Instructors
Teaching, recipe development, kitchen operations
🏫 Offline Course Team
Delhi campus program management, batch coordination
🌐 Online Course Team
6-week online program, Zoom sessions, online student support
📊 Managers / Department Heads
Operations oversight, decision-making, cross-team coordination
💼 Sales / Counselors
Lead follow-up, demo scheduling, enrollment conversions
🎥 Videographers / Content
Content creation, social media, brand photography/video
🗂️ Admin Team
Office management, vendor coordination, supplies, facilities
💰 Finance / HR
Payroll, compliance, fee collection, GST, employee management
Desktop: Download from slack.com/downloads (Mac, Windows, or Linux)
Mobile: Search "Slack" in the App Store (iPhone) or Play Store (Android)
You can also use Slack in your browser at trufflenation.slack.com
When prompted for a workspace URL, enter: trufflenation.slack.com
Use the email address that was invited. If you haven't received an invite, ask your manager or Karan to send one.
Click your avatar (top-right) → Profile → Edit
- Full name: Your real name (e.g., "Kirty Labra")
- Display name: How others see you (e.g., "Kirty" or "Chef Kirty")
- Title: Your role (e.g., "Head Pastry Chef", "Sales Counselor")
- Profile photo: Upload a clear headshot
Click "Add channels" in the sidebar → "Browse channels"
Find each channel listed for your role in Section 03 above. Click "Join" on each one.
You'll automatically be in #general. Ask your manager if you're unsure which channels to join.
Go to Preferences (click your avatar → Preferences → Notifications):
- Notify me about: Select "Direct messages, mentions & keywords"
- Sound & appearance: Turn on sounds and badge counts
- Mobile push: Enable for all new messages (or just DMs and mentions)
Mute channels you don't need real-time alerts from: Right-click a channel → "Mute channel". You'll still see messages when you open it, but won't get pinged.
Head to #watercooler and introduce yourself! Share:
- Your name and role
- How long you've been at TN
- Something fun about you
Type these commands in any channel's message box to instantly look up information from our systems. Results appear only to you (not posted in the channel).
CRM Alerts → #alerts-crm
Whenever something happens in our lead pipeline, you'll see a formatted message:
Appears when a new lead enters the CRM from our website, ads, or manual entry. Shows: name, phone, lead type (offline/online), source, and assigned rep.
Appears when a lead moves through the pipeline: contacted → interested → demo scheduled → enrolled. Shows the old stage → new stage transition.
Appears when a student officially enrolls. Shows: name, course(s), total fee. This is a win — celebrate in #wins!
ERP Alerts → #alerts-erp
Monthly payroll run notification with employee count and total net salary processed.
Shows student name, course, amount paid, payment mode, receipt number, and remaining balance.
HR notification when monthly or yearly appraisal links are created for employees. Shows employee name, department, and period.
IMS Alerts → #alerts-inventory
Triggered when an ingredient falls below its reorder point. Shows ingredient name, current stock, reorder level, and preferred supplier. Kitchen managers and admin should act on these.
When a PO is created for a supplier. Shows PO number, supplier name, item count, and total amount.
When a delivery arrives and is logged. Shows PO number, supplier, items received, and updated PO status.
Do's
- Use threads — reply to a message using threads (hover → "Reply in thread") to keep the main channel clean
- Use the right channel — post in the channel where the topic belongs, not in #general
- @mention sparingly — use @here or @channel only for truly urgent messages
- Set your status — update it when you're on leave, in a class, or busy (click your avatar → "Set status")
- React with emoji — a quick 👍 or ✅ reaction can replace a "sounds good" message
- Share wins — enrolled a student? Got great feedback? Post it in #wins
Don'ts
- Don't post in alert channels — #alerts-crm, #alerts-erp, and #alerts-inventory are for bot messages only
- Don't DM when a channel works — if it's relevant to the team, post it in the channel so others benefit
- Don't use #general for everything — it's for company-wide announcements only
- Don't send one-word messages — combine your thoughts into one message instead of 5 separate "hi", "are you there", "can I ask", "something" messages
- Don't share sensitive info — no passwords, bank details, or student personal data in channels
Channel mentions (@you): Respond within 4 hours
General channel posts: Read within the day, respond if relevant
After hours: No expectation to respond until next work day
Click "Add channels" at the bottom of your sidebar → "Browse channels" → find the channel → click "Join".
Yes! Right-click the channel name in your sidebar → "Mute channel". You'll stay in the channel but won't get notifications. Great for alert channels you want to check periodically.
Hover over any message and click "Reply in thread" (the speech bubble icon). This opens a side panel where you can discuss that specific topic without cluttering the main channel. Always use threads for follow-up discussions.
@here — notifies only people who are currently online in the channel
@channel — notifies EVERYONE in the channel, even if they're offline (sends push notification)
Use @channel very sparingly — only for truly urgent, time-sensitive matters.
Make sure you're typing the command exactly (e.g., /lead Priya) and pressing Enter. If it says "command not found", the TN Bot app may need to be added to that channel. Contact Karan for help.
Click "Add channels" → "Browse channels" → find it → "Join". For private channels (like #leadership), ask the channel owner to re-invite you.
Yes! Download the Slack app from the App Store (iPhone) or Play Store (Android). Sign in with trufflenation.slack.com and your credentials. All your channels and messages sync across devices.
Check off each item as you complete it. Your progress is saved automatically — come back anytime to continue.
- Download Slack (desktop and/or mobile)
- Sign in to trufflenation.slack.com
- Set up your profile: full name, display name, title, and photo
- Join all channels listed for your role (see Section 03)
- Mute the #alerts-* channels if you don't need real-time pings
- Configure notification preferences (Preferences → Notifications)
- Enable mobile push notifications
- Try a slash command: type /batch in any channel
- Post an introduction in #watercooler
- Read the Slack Etiquette section (Section 07)
Truffle Nation Pastry Academy
Workspace: trufflenation.slack.com · Delhi, India
Last updated: April 2026